Close

General conditions of sale: www.ornibird.com

Article 1. Preamble
Article 2. Terminology
Article 3. Registration of personal data
Article 4. Protection of privacy
Article 5. Price arrangements
Article 6. Delivery: tariffs and conditions
Article 7. Terms of order
Article 8. Methods of payment
Article 9. Security of Electronic Funds Transfer (EFT)
Article 10. Right of renunciation
Article 11. Warranties and after-sales service (SAV)
Article 12. Liability
Article 13. Copyright
Article 14. Completeness
Article 15. Duration
Article 16. Proof
Article 17. Retention and archiving of transactions
Article 18. Applicable Law and Jurisdiction
Article 19.Product information


Article 1. Preamble.

The present conditions are concluded between the company Ornibird as a natural person registered at the Carrefour des Entreprises Bank of Belgium under the number 0886814184 and located at 5590 Achêne | 23A, Rue du Polissou, hereinafter referred to as the "Ornibird" retailer and, on the other hand, persons wishing to make a purchase via the Ornibird website https://www.ornibird.com hereinafter referred to as "the user".

Identification
Physical person :
Mr Courbois Cédric, Georges, Ghislain
Rue du Polissou 23A
5590 Achêne
Belgium
0032 495 126 294 |
0032 83 63 48 04
Registration with the ECB of Belgium under the NE: 0886814184
VAT BE 0886 814 184
Registration at the French DGFP under the SIREN number: 828344192
SIRET number: 828 344 192 00012
VAT FR 64 828 344 192

Commercial sign: Ornibird

Denomination: Ornibird.com - Everything for your Birds
Logo and Symbol:

           


Websites :
www.ornibird.com
www.ornibird.be
www.ornibird.fr
www.ornipets.com
www.ornicat.com
www.ornidog.com
www.ornipoultry.com
www.ornirodent.com
www.ornireptile.com
www.ornifish.com
www.ornihorse.com
E-mail: infos@ornibird.com
Phone: +0032 (0) 495 126 294


Overview

The parties agree that their relations will be governed exclusively by this contract, with the exclusion of any condition previously available on the site.

If a condition were to fail, it would be considered to be governed by the usages in force in the distance selling sector of which the companies are based in Belgium.

The non-application of one or more provisions of these conditions can never be considered by the customer / buyer as a waiver of these conditions.

The present conditions are intended to define the terms of sale between Ornibird and the user, from ordering to services, through payment and delivery.

They regulate all the steps necessary for the placing of the order and ensure the follow-up of this order between the contracting parties.

Any user of the site who does not have a customer account must follow a registration procedure enabling him to subsequently obtain his customer account.

In all cases, the final validation of the order implies acceptance of the order, in full and at the price indicated, by the user.

This validation is a signature and express acceptance of all operations carried out on the site.

Article 2. Terminology.

The services offered by Ornibird on its website, namely the sale of animal products, will hereinafter be referred to as the "Ornibird services", each person wishing to benefit from the services of Ornibird and having complied with the general conditions of sale will hereinafter be referred to as A "customer", each company having mandated Ornibird to sell a product belonging to it on its site will be referred to as a "supplier", each order made by a customer under the conditions provided herein will be referred to as "the order".

Article 3. Registration of personal data.

Any natural or legal person who registers himself during a visit to the website "www.ornibird.com" as a potential contracting party of Ornibird communicates his personal data to Ornibird.

Registration entails explicit consent that its credentials can be processed in the Ornibird data file. Only legal or natural persons with full legal and legal capacity can register.

During the registration process, the natural or legal person receives an ID number and chooses a password. This information is confirmed by the automatic sending of a summary email by Ornibird to the customer.

The customer is responsible for the confidentiality, security and proper use of his username and password.

Any use of the identifier and password of a certain customer is assumed to have been made by this customer.

Ornibird may make it impossible to use the username and password provisionally or permanently if it appears that the client violates one or more provisions of these general conditions.

The person responsible for processing the customer's personal data is: "Ornibird" infos@ornibird.com

The processing of these personal data in the Ornibird data file takes place for the purpose of customer administration, order management, deliveries, invoicing of tangible and intangible services, solvency monitoring, Advertising through profile, personalized treatment and marketing.

Article 4. Protection of privacy.

Principles relating to the collection of personal data.

In principle, access to the information available on or via the Ornibird site takes place without having to provide personal data such as name, postal address, e-mail address ...

Exceptionally, in order to obtain additional services (request for information, reservation, member space, subscription to a newsletter ...) it is possible that personal information, essentially contact information, is requested from the user. In this case, the user shall be notified in advance and the data shall be processed in accordance with the provisions of Directive 2002/58 / EC on the processing of personal data. Specifically, this means that:

Your personal data may only be collected and processed in accordance with the purposes indicated at the time of collection.

You have at all times the right of access and rectification of these data as well as the right of opposition, in order to verify their accuracy and to correct any errors concerning them. To do this, send us an e-mail to infos@ornibird.com with your contact details.

Use of navigational information for statistical purposes.

When you access the site, the servers that are consulted automatically collect the following data:

- the IP address assigned to you during your connection;
- the date and time of access to the site;
- the pages consulted;
- the type of browser used;
- the platform and / or the operating system installed on the PC;
- the search engine as well as the keywords used to find the site.

This information is kept for the sole purpose of measuring the number of visitors to the various sections of the site and making improvements.

Use of cookies. In order to facilitate your navigation on the site as well as optimize the technical management, Ornibird may occasionally be led to use "cookies".

A "cookie" is a small piece of information saved by a website within your computer's Internet browser. This "cookie" can be retrieved during a subsequent visit to the same site. The "cookie" can not be read by any other web site than the one who created it. The site uses "cookies" for administrative purposes to, for example, save your preferences for certain types of information, which will prevent you from having to repeat the same keystrokes each time you visit our site.

Most "cookies" only work for a session or visit. None of them contain information that makes you likely to be contacted by phone, email or post. It is also possible to configure your browser to inform you during each creation of "cookie" or to prevent their registration.

Article 5. Modalities of prices.

All product information such as price is shown on the relevant product description sheet.

The sale price of each product presented on the Ornibird website is expressed in euros. This is a price that includes VAT (where applicable). The possible delivery costs (see ART.6 of the conditions of sale) and additional guarantee are not included in the base price.

Sales without T.V.A. to non-taxable persons are only possible to the extent that the supporting documents are produced in advance.

The price paid by the buyer, hereinafter referred to as the total price, is also explicitly stated as such when placing an order itself.

Should you have any questions about pricing, please send an email to infos@ornibird.com

Article 6. Delivery.

Your purchases are packed with the utmost care, using protective materials. Our attention to packaging allows us to offer a delivery in the best conditions. The products shipped are insured free of charge against deterioration and theft for the duration of the transport. You must therefore ensure the integrity of your order and all the items that compose it on receipt of the package and in the presence of the person making the delivery in order to issue a reservation if necessary. In the event that you have any doubt about the condition or content of the order, you are required to refuse the merchandise upon receipt of it. Any product refused must be handed over to the carrier as a whole and in its original packaging.

We offer two carriers on our site to send your order.

Mondial Relay: The parcel is deposited at a point of withdrawal close to you, generally a bookstore, grocery store, trade, ... An email or an SMS is sent automatically as soon as the availability of your package in the point Relay selected to the take control. You have 14 days to receive your package.

Bpost: The package is sent directly to the address selected by the customer, usually at his place of residence. In case of absence, a notice of passage is deposited in your mailbox. The first time, a phone number will allow you to set a new delivery time. If, by misfortune, the second attempt fails, you have 7 calendar days to remove your parcel from your regional post office. After 15 days, the parcel will return to the Ornibird depot (Rue Jules Hénault, 4260 Fallais Belgium).

Loss of packages:

Despite the computerized tracking of our shipments, it is very rarely possible for a parcel to be lost. In this case, we invite you to contact our customer service by Email: infos@ornibird.com

The following cases of force majeure in particular release the company Ornibird from its obligation of delivery: war, revolt, fire, strikes, accident and impossibility to be supplied itself by the suppliers or the normal transporters.

In the following cases, Ornibird may temporarily suspend delivery: internal network failures, telephony disruptions, Internet problematic access problems and the like. The performance of the contract shall be suspended until the fault is remedied and / or access to the Internet is restored without the buyer being able to rely on the dissolution of the contract and / or damages .

Should you have any questions regarding delivery, please send an email to infos@ornibird.com.

Article 7. Terms of order.

The order is placed by the customer at Ornibird via the website. The order can only be registered on the site if the user has clearly identified himself:

- by entering his client identifier which is strictly personal to him.
- or by completing the registration form enabling him to obtain the assignment of a customer identifier which will be transmitted to him by confirmation of mail.

All orders imply acceptance of prices and description of products available for sale. (See ART.5 of the Conditions of Sale). By placing an order online, the customer explicitly wishes to enter into a sales contract with Ornibird and to agree with these terms and conditions. The customer is informed of the confirmation of this order by e-mail, hereinafter called confirmation e-mail, which summarizes the terms of the order. Ornibird undertakes to honor the orders received on the website only within the limit of the available stocks of the products. In the absence of availability of the product, Ornibird undertakes to inform the customer as soon as possible. In case of replenishment, Ornibird has a period of 7 working days to be replenished, but this delay, is given only for information.

The contract of sale between Ornibird, on the one hand, and the customer, on the other hand, is born at the moment of the acceptance of the order by Ornibird.

If you have any questions about the ordering process, please send an email to infos@ornibird.com.

Article 8. Methods of payment.

In order to process orders in the shortest possible time and to offer the best service, Ornibird invites the customer to pay the purchase price at the time of placing the order. In the event of waiver of the order (see ART.10 of the terms of sale), Ornibird is obliged to reimburse the sums paid by the customer, without compensation. The costs of returning the parcel being paid by the customer (see ART.10 of the conditions of sale). The purchase price is paid when ordering via the Hipay or Paypal server (see ART.9 of the terms of sale) to which Ornibird makes use to have the customer's bank details encrypted and then transmitted in a secure way:

- Either by indicating the type of payment card (Visa, Eurocard, Mastercard), the number of the payment card, its expiry date and any visual cryptogram by the explicit order of debit of the account Payment card holder;
- Either via Home Banking (ING Home'Pay, Dexia NetBanking and Dexia Direct Net, KBC Online and CBC Online).
- Either by Bancontact / Mistercash for clients of banks FORTIS, DEXIA, ING.
- By national or international bank transfer or transfer with any type of PC account or Home Banking (Dexia, Ing, CBC / KBC, Fortis, Axa, La Poste, Rabobank, international accounts ...)

Authorization: the money is reserved-blocked on the buyer's account, waiting to be either transferred to the merchant's account in a second step (data capture) or to be released when the authorization is canceled. NB: Deferred payment and authorization followed by "data capture" are only possible for payments by credit card.

If you have any questions about the terms and conditions of payment, please send an email to infos@ornibird.com.

Article 9. Security of electronic funds transfers.

The transaction procedures on the Ornibird merchant site take place with the highly secure payment service provider Hipay or Paypal.

As payment security experts, Hipay and Paypal ensure that sensitive data is transmitted and stored according to the highest security and quality standards.

Operation:

1. The customer connects to the Ornibird website, selects items he places in his "shopping cart" and expresses his willingness to place the order.
2. The customer, after his registration between his delivery and billing details. The total amount of the order including all taxes and the shipping costs are indicated.
3. After receiving a complete summary of the order, the customer confirms his / her willingness to proceed to the payment step.
4. The customer is redirected transparently to the Hipay or Paypal website, where he enters his payment parameters (payment method, home banking, credit card number, ...)
5. Payment shall be made to the financial institution concerned.
6. The customer receives the result of the transaction which he can print and keep as proof.
7. Ornibird performs automated post-sale processing and sends the parcel to the customer.

When it is time to enter payment settings, the customer is automatically redirected to the Hipay or Paypal site. The exchange of sensitive information - such as the credit card number - is therefore done between the customer and the site of Hipay or Paypal; Ornibird has no knowledge of it. Not only does this mechanism preserve the confidentiality of information with respect to Ornibird, it also allows for the incorporation of new payment methods without requiring any modification to the programming of the merchant's site.

In addition, all transaction fees (fees of the various financial institutions) are entirely paid by Ornibird.

At the end of the payment process, the hand is returned to the merchant's site so that he can perform the "after-sale" processing of his choice (stock update, possibility to download intangible goods, etc.).

This system therefore offers all the advantages for payments on the Ornibird merchant site:

- Confidential information is protected using SSL or SET technologies. No information of this type therefore passes in clear on the network.
- Ensure the confidentiality of payment data (including credit card numbers).
- The merchant or applications on the merchant's site are not aware of the buyer's credit card number.
- Any communication between the client browser and Hipay or Paypal is done using 128 bit SSL encryption techniques. It is not possible for the client to use a browser that does not support this encryption technique. Hipay and Paypal are protected by different firewall systems and protocol conversions to prohibit access to data or payment processors by unauthorized visitors
.

Article 10. Right of renunciation.

The buyer has the right to notify Ornibird that he waives the purchase without payment of a fine and without giving reasons within 14 working days from the day following the delivery of the order.

To recall our delivery conditions! Your purchases are packed with the utmost care, using protective materials. Our attention to packaging allows us to offer a delivery in the best conditions.

The products shipped are insured free of charge against deterioration and theft for the duration of the transport. You must therefore ensure the integrity of your order and all the items that compose it on receipt of the package and in the presence of the person making the delivery in order to issue a reservation if necessary.

Ornibird will not act on the waiver by the buyer unless the original packaging of the product has remained intact, in particular if the seal and the product itself have not been used or damaged.

The buyer's notification must take place by e-mail (infos@ornibird.com). On this occasion and once the buyer has met the deadline as described in the paragraph above, he will be given a return authorization number. In case of return of parcels and after having warned Ornibird by mail within the deadlines described above, the expenses of return of the parcel are always chargeable to the customer. Moreover, the customer is advised to work with the postal services for a secure and guaranteed delivery. The customer will be asked to protect the returned items with the utmost care.

To make your life easier when you return an item, Ornibird offers to refund you by transfer to your bank account. In order to benefit from this practical, safe and fast service, simply fill in your bank account number on the sending note that accompanies the returned items. We will make the transfer as soon as possible (max. 30 days), depending on when Ornibird has really become aware of the waiver and after the products have been returned to Ornibird. The costs of sending the parcel are not refunded.

In case of abusive returns, Ornibird reserves the right to refuse a subsequent order.

If you have any questions about the terms of waiver, please send an email to infos@ornibird.com.

Article 11. Warranties and after-sales service.

The products sold benefit from the 2-year legal warranty for electronic devices, as described in the Act of 1 September 2004, Law on consumer protection in the event of sale of consumer goods.

In the case of an exchanged order or a return, the shipping costs of the article (s) are the responsibility of the customer and will not be taken care of by our company.

Whatever the problem concerning your item, it is imperative to attach with the defective device a copy of the invoice, the guarantee voucher of it (present in the box) and the return voucher.

Caution, the warranty does not apply to the repair of damage resulting from a cause external to the device (eg accident, shock, lightning, fluctuation of current, replacement of consumables such as batteries , Bulbs, fuses, etc.). Or a fault on the part of the customer arising, for example, from a use or installation not in conformity with the manufacturer's specifications, from a use detrimental to the good preservation of the appliance, from a commercial or collective use, The use of peripherals, accessories or inadequate consumables .... Please read carefully the operating instructions supplied with the products.

In case of products that do not comply with the information given during the presentation of the products on the site or present hidden defects, they will be replaced or refunded according to the availability of similar products and the wishes of the customer. Items covered by a guarantee will only be taken back with the delivery note. If the product can not be replaced, due to lack of stock, you will receive a gift certificate worth the purchase price to be applied to the Ornibird shop.

Also excluded from the warranty are products modified, repaired, integrated or added by the customer or any other person not authorized by the Supplier. The warranty will not play for apparent defects. The warranty will not cover damaged products when misused.

Any return must be previously authorized by Ornibird with the assignment of a return number. The customer must therefore make the request to infos@ornibird.com, after written acceptance of Ornibird.

Article 12. Liability.

Ornibird, under the trade name Ornibird, has only an obligation of means for all stages of access to the site, the ordering process, the delivery or the subsequent services.

Ornibird shall not be liable for any inconvenience or damage inherent in the use of the Internet, including breach of service, external intrusion or the presence of computer viruses, or any act known as force majeure, in accordance with The jurisprudence.

Ornibird can not be held liable for damages of any kind, whether material or immaterial or corporeal, which could result from malfunctioning or misuse of the products marketed. The same applies to any changes in products resulting from suppliers. Ornibird's liability shall in any case be limited to the amount of the order and shall not be called into question for simple errors or omissions which might have continued despite all the precautions taken in the presentation of the products.

Ornibird shall not be liable to any customer or any third party for any indirect, consequential, loss of profit, profit or turnover in any manner whatsoever.

Without limiting the foregoing, the liability of Ornibird under these terms and conditions shall not exceed an amount equal to the sums paid or payable in the transaction giving rise to said liability, whatever the cause or form of the agreement, Action concerned.

Ornibird can not be held responsible for the non-performance of the contract concluded in the event of stock shortage or unavailability of the product, force majeure, disruption or total or partial strike including postal services and means of transport and / or communications, flooding , Fire.

Ornibird undertakes not to disclose to third parties the information provided by customers on the site. These are confidential. They will be used by its internal departments only for the processing of your order and to reinforce and personalize the communication, notably by the letters / emails of information as well as in the framework of the personalization of the site according to the preferences noted by the users. Ornibird may provide consolidated customer statistics, sales, trade patterns and information about the site to trusted third parties, but these statistics will not contain any personal data.

Ornibird does not sell, sell or rent to third parties information about its customers.

Article 13. Copyright.

Legal information - Terms of use

The use of the Ornibird site is subject to compliance with the general conditions described above. By accessing this site, you declare that you have read and accepted without reservation the terms and conditions of use.

Quality of information and service, limitation of liability

The hypertext links on Ornibird's portal site and referring users to other websites do not engage Ornibird's responsibility for the content of these sites. The customer will comply with their terms of use.

Intellectual Property Rights

The texts, layouts, illustrations and other elements constituting the site are protected by copyright or, in the case of databases by a specific right. All these elements constitute the property of Ornibird or, as the case may be, of a third party from whom Ornibird has obtained the necessary authorizations.

Unless otherwise stipulated, the textual or encrypted information on the site may be used free of charge, but only with reference to the source and only for non-commercial or advertising purposes. On the other hand, any commercial or advertising reproduction of this information, as well as all forms of use and reproduction of the other elements constituting the site, such as graphic line, images, sounds or computer applications, are strictly Prohibited without prior authorization. Any request to this effect should be addressed to the management of Ornibird (infos@ornibird.com).

Creating hyperlinks to the site

Ornibird authorizes the creation without prior request of surface links linking to the home page of the portal site or to any other page in its entirety. On the other hand, the use of all techniques intended to include all or part of the portal site in a website by masking even partially the exact origin of the information or which could lead to confusion on the origin of the information , Such as framing or in-lining, requires written authorization from Ornibird. Any request to this effect should be addressed to the management of Ornibird (infos@ornibird.com).

Information transmitted

Do not transmit any unlawful, threatening, defamatory, obscene, scandalous, provocative, pornographic or profane information or any other information that may give rise to civil or criminal liability, according to the law of the Territory to which this site refers.

Article 14. Comprehensiveness.

Should one of the clauses of this contract be null and void by a change of laws or regulations or by a court decision, this shall in no way affect the validity and compliance with these general terms and conditions. sale.

Article 15. Duration.

These terms and conditions apply for the duration of the services offered by Ornibird.

Article 16. Proof.

The computerized records kept in the computer systems of the company Ornibird and its partners under reasonable conditions of safety shall be regarded as evidence of communications, orders and payments made between the parties.

Items sold by Ornibird comply with the description and presentation given in the catalog. In spite of all our precautions, errors have slipped into this catalog. In no case shall we be liable for this.

Article 17. Retention and archiving of transactions.

The archiving of purchase orders and invoices is carried out on a reliable and durable support, so as to correspond to a faithful and lasting copy. All our data are hosted on a shared server in Switzerland.

Article 18. Applicable Law and Jurisdiction.

These conditions are subject to Belgian law. In the event of a dispute, the customer will first contact Ornibird to obtain an amicable solution. Failing this, only the courts of the judicial district of Namur are competent, regardless of the place of delivery and the accepted payment methods.

Article 19. Product information


Upon request by email to infos@ornibird.com, we can inform you of the validity date and the lot number of each product.

# General Terms and Conditions of Sale dated April 14, 2017.


Close